Privacy Notice for Website Users

Last Updated: 28 September 2023

About This Notice

This Privacy Notice sets out how (Humn, we, our, us) will process personal data in relation to individuals using our website, including contact us using one of the forms on our website.

How We Receive This Information

When you use our website we automatically collect information about your browsing session such as your IP address and the type of device you are using. We also keep track of the pages you view during your visit. We use this information to improve the way our website operates and for system administration purposes. For more information, please see our Cookie Policy.

If you submit an enquiry via the forms on our website, we will collect information about you including your name, email address and details relating to your enquiry. 

We will use this information to respond to your enquiry. If your enquiry relates to one of our products or services, you should read the relevant Privacy Notice for more information about how we use your information in relation to those products or services. 

If you complete a form to subscribe to emails or enter a competition, we will collect information about you including your name, email address and other information specified on the form. We will use this information only as specified as to the purpose of collecting the information.

What We Use Your Data For

Whenever we process personal data we must have a legal basis in order to do so. Please refer to the sections below to find out more about our processing activities.

Legal or Regulatory Obligation

To fulfil your data rights under data privacy laws, handle complaints about data privacy or our insurance products and services and to comply with other legal requirements.
In this respect, please note that we may have to process your data to comply with other legal obligations such as requests from law enforcement agencies or other international and national governmental and regulatory bodies. This will be covered more fully in the section below regarding “Who we share your data with”.

Legitimate Interest

  • In furtherance of our commercial activities such as to maintain and manage our business operations, management reporting information and internal process requirements;
  • To develop and improve our products and services;
  • To communicate with you regarding any queries you raise via the website.
Where we rely on this lawful basis, we conduct a balancing exercise to ensure that our interests are proportionate and do not override your rights and interests as a data subject.  In some instances, you also have the right to object to this kind of use. If you wish to object to this type of processing please contact the Data Protection and Privacy Office details of which can be found below.

Establishment, Exercise or Defence of Legal Claims.

We may process your personal information for the establishment, exercise, or defence of legal claims or if we proceed with a claim against you.


Where we have obtained consent to collect and process your data for a particular purpose. If we rely upon your consent you will be presented with a consent statement prior to you submitting your data to us. An example of this is our use of Cookies in order to monitor the usage of our app and websites to better understand our customer base and their use of our services. Please see our Cookies Policy for further information.
Please note that if consent is the legal basis upon which we process your personal data then you may withdraw your consent at any time. In order to affect this right please contact the Group Data Protection Officer whose details can be found below.
If you would like further details regarding our processing activities please contact the Data Protection and Privacy Office details of which can be found below.

Data Sharing

  • Our third-party services providers such as IT suppliers, actuaries, auditors, marketing agencies, providers of market research services, including customer feedback surveys, referral administrators, document management providers and tax advisers;
  • Third parties in connection with any sale, transfer, or disposal of our business;
  • We may also disclose your personal information to other third parties where the disclosure is required by law or by a regulator with authority over us on the grounds of substantial public interest.
  • Other entities within the Humn Group.  
If you would like further details in relation to how we share your information and with whom please contact the Data Protection and Privacy Office details of which can be found below.

Transferring Data Internationally

Data protection law places restrictions on transferring personal data outside of the United Kingdom (UK) and the European Economic Area (EEA).  There may be circumstances where we transfer information to our service providers in countries outside the UK and the EEA. If we do so, then your personal data will only be transferred on one of the following bases:  
  • where the transfer is subject to one or more of the "appropriate safeguards" for international transfers prescribed by applicable law (e.g. Data Transfer Assessments and Standard Contract Clauses adopted by the European Commission and/or the UK IDTA and UK Addendum as adopted by the UK Government);
  • a European Commission or UK Government decision provides that the country or territory to which the transfer is made ensures an adequate level of protection; or
  • there exists another situation where the transfer is permitted under applicable law (for example, where we have your explicit consent).