Claims

Clear claims and rates that make sense

We’ll use every weapon in our arsenal to control your costs and get things moving as soon as possible, should you need to make a claim.

insurance claims
Our five-step claims process
insurance claim process - step 1
Loss occurs

Your driver has an incident

insurance claim process - step 2
FNOL

You and your driver notifies us of the claim

insurance claim process - step 3
Validation

Our claims team validates the incident

insurance claim process - step 4
Necessary actions

Use of repair network, and regular contact with you and your team

insurance claim process - step 5
Resolution

Communicate claim resolution and any follow-up questions

Our claims ethos

Our platform dashboard has all the tools you need to better manage your fleet and get real-time information on driver behaviour and AD/TP claims costs. That said, we’ll still need prompt and honest reporting of an incident. If the driver is at fault, then it’s better that they concede the fact as soon as possible, so we can focus on dealing with and controlling the cost of any TP claim that may come up.

Fast decisions

We’ll strive to ensure that an early liability decision is made, which is why early and honest reporting is vital.

Accurate MI

We’ll try to establish the financial potential of the claim as quickly as possible, so we can provide you with accurate and meaningful MI.

Tenacious handling

We’ll work to control the cost of a claim through pro-active and aggressive claim handling – this way we can control the indemnity spend, which in turn controls the loss ratio and your premiums.

Fight when it’s right

We’ll do our best to avoid TP litigation whenever possible, as this can often just adds to the costs with little positive benefit, but we’ll defend you when it’s right to do so.

We’re on your team

We’ll work with you and our claims service provider to build a long-term and mutually beneficial relationship.

Comprehensive support

We’ll make sure we fully understand your needs and processes, onboard you in the correct manner, and ensure compliance with your Key Performance Indicators.

Make a claim

Walsingham Motor Insurance Limited, an appointed representative of Humn, has partnered with Gallagher Bassett International in order to provide a dedicated, market-leading provision in motor claims handling that is specific to the needs of our customers. Here's how to get in touch:

If you're a customer, policyholder or a third party reporting an incident, regardless of fault, please telephone 0333 700 8026, or report the claim online, using https://www.reportmyincident.com/walsingham.
If you're a policyholder making a windscreen claim, please telephone 01827 309421, or report the claim online at https://www.nationalwindscreens.co.uk/booking and follow the online booking instructions.
If you're a third-party representative, please contact Gallagher Bassett, using UK.CARAT.IPS.T14@gbtpa.com.

Got a question or need to make a claim?

To make a claim, please refer to the claims section in your policy documents. If you can’t find it or have a question, please use the form below and we’ll get in touch as soon as Humnly possible.

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