Privacy Notice for Business Contacts

Last Updated: 28 September 2023

About This Notice

This Privacy Notice sets out how (Humn, we, our, us) will process personal data in relation to individuals in a professional capacity when working for/as business who have an existing or potential business relationship such as, business contacts at brokers, insurance partners and other third party companies. When we refer to individuals, this includes any identifiable living person whose personal information we receive in connection with entering into and administering business relationships.

How We Receive This Information

We collect personal information as part of business to business relationships when you’re acting on behalf of an organisation/business or in a professional capacity.
We collect personal information from a number of different sources. These include:
  • Directly from you in person, by telephone, email, surveys or via our website and app;
  • From publicly available sources such as internet search engines and social media sites;
  • From call recordings when interacting with us;
  • From our website and app including through the use of cookies and web analytics. Please see our Cookies Policy for further information;
  • From third parties who we buy marketing lists from;
  • From third parties who provide us with details of companies who have expressed an interest in hearing about our products and services such as when we receive data through introducer agreements;
  • From other third party companies such as brokers and insurance intermediaries;
  • From third parties in connection with any acquisition or merger of a business by us.

The Personal Information We Collect

We collect a range of different personal information when you are working for/as business who has an existing or potential business relationship with us.

Basic Categories Data

  • Biographical information such as your name, title, date of birth, age, occupation and years resident in the United Kingdom;
  • Personal contact information such as home address, personal email address, telephone number, social media information;
  • Professional contact information such as the name of your employer, work address, work e-mail and telephone number.

What We Use Your Data For

Whenever we process personal data we must have a legal basis in order to do so. Please refer to the sections below to find out more about our processing activities.


  • In order to carry out our responsibilities resulting from any business or commercial agreements that are entered into with us;
  • Managing any disputes or complaints in relation to any business or commercial agreements that are entered into with us.

Legal or Regulatory Obligation

  • To fulfil our obligations as an entity regulated by the Financial Conduct Authority (FCA) and The Financial Ombudsman Service;
  • To fulfil your data rights under data privacy laws, handle complaints about data privacy or our insurance products and services and to comply with other legal requirements.
In this respect, please note that we may have to process your data to comply with other legal obligations such as requests from law enforcement agencies or other international and national governmental and regulatory bodies. This will be covered more fully in the section below regarding “Who we share your data with”.

Legitimate Interest

  • In furtherance of our commercial activities such as to maintain and manage our business operations, management reporting information and internal process requirements;
  • To develop and improve our products and services;
  • To communicate with you regarding additional product offerings, awareness campaigns, research projects and surveys you may wish to participate in and to facilitate marketing campaigns and events;
  • To carry out business to business to customer awareness campaigns such as driver safety;
  • To communicate with you regarding any queries you raise via the website.
Where we rely on this lawful basis, we conduct a balancing exercise to ensure that our interests are proportionate and do not override your rights and interests as a data subject.  In some instances, you also have the right to object to this kind of use. If you wish to object to this type of processing please contact the Data Protection and Privacy Office details of which can be found below.

Establishment, Exercise or Defence of Legal Claims.

  • We may process your personal information for the establishment, exercise, or defence of legal claims or if we proceed with a claim against you.